I. PRIVACY POLICY AND DATA PROTECTION

Last updated: January 2025

Data controller Mistervan Camper S.L.

NIF: B70850912

Address Passatge Casablanca S/N, 08035 Barcelona

Email: contacto@mistervan.es

Website www.mistervan.es

  1. INTRODUCTION

This Privacy Policy explains how Mistervan Camper S.L. processes the personal data of users, customers, funders, and external owners, in compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

2. Stakeholders affected by this policy

Mistervan processes personal data of the following categories of individuals:

  1. Web page visitors

    • www.mistervan.es

    • www.mistervan.es/camper-rental/

  2. Car rental customers

    • Persons who book, pay for, or use any vehicle managed by Mistervan.

    • Include main and additional drivers.

  3. Partner vehicle owners

    • Vehicle owners transferred to Mistervan's management.

  4. Fleet financing program funders or participants

    • Individuals or entities financing vehicles managed by Mistervan Inversión S.L.

  5. Mistervan Agents and Collaborators

    • People performing management, fleet, reservations, or operational support functions.

  6. People who contact Mistervan

    • Through web forms, email, phone, or social media.

3. Personal data processed

According to the type of relationship, Mistervan can handle:

3.1. General identification data

  • First and last name

  • ID Card/Alien Registration Number/Passport

  • Date of birth

  • Mailing address and country

  • Phone and email

3.2. Specific rental customer data

  • Driver's license

  • Payment method

  • Information needed for bail

  • Booking History

  • Vehicle condition verification photographs

  • Vehicle usage and behavior data (GPS, location, incidents, damage, maintenance)

  • Insurance and associated coverages

3.3. Economic and Billing Data

  • Bank or card details (tokens only, we do not store full numbers)

  • Invoices, payments, returns

  • Charges for damages, cleaning, or penalties

3.4. Technical Data

  • Cookies (see Cookie Policy)

  • IP Addresses

  • Device identifiers

  • Navigation Analytics Data

4. Purposes of Processing

The data is processed to:

4.1. Reservation and Rental Contract Management

  • Formalize contracts

  • Verify identity and driver's license validity

  • Manage payments and deposits

  • Control vehicle status

  • Manage incidents, breakdowns, damages, or insurance

  • Comply with applicable legal regulations

4.2. Owner and Funder Relationship Management

  • Formalize contracts

  • Usage, maintenance, and repair control

  • Operational and administrative communication

4.3. Service Delivery and Customer Support

  • Reservations communications

  • Information before, during, and after the rental

  • Claims Management and Support

4.4 Legal Obligations

  • Billing

  • Taxation

  • Mandatory assignments to public authorities

  • Management of fines and police requisitions

  • Fraud or Vehicle Misuse Prevention

4.5. Commercial activities and marketing (only if the user authorizes)

  • Newsletter sending

  • Promotions and loyalty programs

  • Information on similar products or services

5. Lawfulness of processing

Mistervan processes personal data in accordance with:

  1. Contract execution

    • Bookings and rentals

    • Contracts with owners or financiers

    • Contracts with agents

  2. Legal obligation

    • Billing and Taxation

    • Fine management

    • Document Conservation

  3. Legitimate interest

    • Fraud Prevention

    • Vehicle and user safety

    • Damage control and misuse

  4. User consent

    • Marketing

    • Non-essential cookies

    • Contact Forms

6. Data Recipients

The data can be communicated to:

  • Rental platforms (Yescapa, Camplify, etc.)

  • MyBooking Management Platform

  • Insurers and adjusters

  • Auto repair shops and repair services

  • Cleaning and maintenance services

  • Technology providers (hosting, CRM, messaging, payment systems)

  • State security forces and bodies

  • Competent public administrations (fines, taxation)

All suppliers are subject to a confidentiality and data processing agreement according to GDPR.

7. International Transfers

International transfers will only be made when:

  • The provider complies with the GDPR by Standard Contractual Clauses, oh

  • There is one adequacy decision of the European Commission.

8. Data Conservation

The data will be retained:

  • During the contractual relationship.

  • 6 years for tax/accounting documentation.

  • Up to 10 years In case of legal liabilities (damages, insurance).

  • 1 year for images or damage checks.

  • Until the user withdraws consent for commercial communications.

9. User Rights

Anyone interested may exercise:

  • Access

  • Correction

  • Erasure (right to be forgotten)

  • Treatment limitation

  • Opposition

  • Portability

  • Automated Decision

Email requests to: contacto@mistervan.es
 Attach a copy of your identification document.

If unsatisfied, the user can make a claim to AEPD.

10. Data Security

Mistervan implements technical and organizational security measures:

  • SSL Encryption

  • Internal Access Control

  • Secure payment processing

  • Secure server storage

  • Backups

  • Periodic audits

11. Policy Regarding Minors

Mistervan's services are not intended for individuals under 18 years of age.
 The data of minors will not be processed unless they participate as passengers and not as drivers, and always under the supervision and responsibility of the legal guardian.

12. Updates to this Policy

Mistervan may modify this Privacy Policy to adapt it to changes in the law or services.
 The current version will always be available on the web.

Contact contacto@mistervan.es