{"id":612,"date":"2025-04-01T11:07:41","date_gmt":"2025-04-01T11:07:41","guid":{"rendered":"https:\/\/mistervan.es\/?page_id=612"},"modified":"2026-05-18T16:54:52","modified_gmt":"2026-05-18T16:54:52","slug":"politica-de-privacidad-del-sitio-web","status":"publish","type":"page","link":"https:\/\/mistervan.es\/en\/politica-de-privacidad-del-sitio-web\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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I. PRIVACY POLICY AND DATA PROTECTION<\/strong><\/h1>\n

<\/p>\n

Last updated:<\/strong> January 2025<\/span><\/p>\n

Data controller<\/strong> Mistervan Camper S.L.<\/span><\/p>\n

NIF: B70850912<\/span><\/p>\n

Address<\/strong> Passatge Casablanca S\/N, 08035 Barcelona<\/span><\/p>\n

Email:<\/strong> contacto@mistervan.es<\/span><\/p>\n

Website<\/strong> www.mistervan.es<\/span><\/p>\n

<\/p>\n

    \n
  1. INTRODUCTION<\/strong><\/li>\n<\/ol>\n

    This Privacy Policy explains how Mistervan Camper S.L. processes the personal data of users, customers, funders, and external owners, in compliance with Regulation (EU) 2016\/679 (GDPR) and Organic Law 3\/2018 (LOPDGDD).<\/span><\/p>\n

    <\/p>\n

    2. Stakeholders affected by this policy<\/b><\/h2>\n

    Mistervan processes personal data of the following categories of individuals:<\/span><\/p>\n

      \n
    1. Web page visitors<\/b> <\/b>
      \n

      \n<\/p>

        \n
      • www.mistervan.es<\/span>\n

        <\/p>\n<\/li>\n

      • www.mistervan.es\/camper-rental\/\n

        <\/p>\n<\/li>\n<\/ul>\n<\/li>\n

      • Car rental customers<\/b> <\/b>\n

        <\/p>\n

          \n
        • Persons who book, pay for, or use any vehicle managed by Mistervan.<\/span>\n

          <\/p>\n<\/li>\n

        • Include main and additional drivers.<\/span>\n

          <\/p>\n<\/li>\n<\/ul>\n<\/li>\n

        • Partner vehicle owners<\/b> <\/b>\n

          <\/p>\n

            \n
          • Vehicle owners transferred to Mistervan's management.<\/span>\n

            <\/p>\n<\/li>\n<\/ul>\n<\/li>\n

          • Fleet financing program funders or participants<\/b> <\/b>\n

            <\/p>\n

              \n
            • Individuals or entities financing vehicles managed by Mistervan Inversi\u00f3n S.L.<\/span>\n

              <\/p>\n<\/li>\n<\/ul>\n<\/li>\n

            • Mistervan Agents and Collaborators<\/b> <\/b>\n

              <\/p>\n

                \n
              • People performing management, fleet, reservations, or operational support functions.<\/span>\n

                <\/p>\n<\/li>\n<\/ul>\n<\/li>\n

              • People who contact Mistervan<\/b> <\/b>\n

                <\/p>\n

                  \n
                • Through web forms, email, phone, or social media.<\/span>\n

                  <\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

                  3. Personal data processed<\/b><\/h2>\n

                  According to the type of relationship, Mistervan can handle:<\/span><\/p>\n

                  3.1. General identification data<\/b><\/h3>\n
                    \n
                  • First and last name<\/span>\n

                    <\/p>\n<\/li>\n

                  • ID Card\/Alien Registration Number\/Passport<\/span>\n

                    <\/p>\n<\/li>\n

                  • Date of birth<\/span>\n

                    <\/p>\n<\/li>\n

                  • Mailing address and country<\/span>\n

                    <\/p>\n<\/li>\n

                  • Phone and email<\/span>\n

                    <\/p>\n<\/li>\n<\/ul>\n

                    3.2. Specific rental customer data<\/b><\/h3>\n
                      \n
                    • Driver's license<\/span>\n

                      <\/p>\n<\/li>\n

                    • Payment method<\/span>\n

                      <\/p>\n<\/li>\n

                    • Information needed for bail<\/span>\n

                      <\/p>\n<\/li>\n

                    • Booking History<\/span>\n

                      <\/p>\n<\/li>\n

                    • Vehicle condition verification photographs<\/span>\n

                      <\/p>\n<\/li>\n

                    • Vehicle usage and behavior data (GPS, location, incidents, damage, maintenance)<\/span>\n

                      <\/p>\n<\/li>\n

                    • Insurance and associated coverages<\/span>\n

                      <\/p>\n<\/li>\n<\/ul>\n

                      3.3. Economic and Billing Data<\/b><\/h3>\n
                        \n
                      • Bank or card details (tokens only, we do not store full numbers)<\/span>\n

                        <\/p>\n<\/li>\n

                      • Invoices, payments, returns<\/span>\n

                        <\/p>\n<\/li>\n

                      • Charges for damages, cleaning, or penalties<\/span>\n

                        <\/p>\n<\/li>\n<\/ul>\n

                        3.4. Technical Data<\/b><\/h3>\n
                          \n
                        • Cookies (see Cookie Policy)<\/span>\n

                          <\/p>\n<\/li>\n

                        • IP Addresses<\/span>\n

                          <\/p>\n<\/li>\n

                        • Device identifiers<\/span>\n

                          <\/p>\n<\/li>\n

                        • Navigation Analytics Data<\/span>\n

                          <\/p>\n<\/li>\n<\/ul>\n

                          4. Purposes of Processing<\/b><\/h1>\n

                          The data is processed to:<\/span><\/p>\n

                          4.1. Reservation and Rental Contract Management<\/b><\/h3>\n
                            \n
                          • Formalize contracts<\/span>\n

                            <\/p>\n<\/li>\n

                          • Verify identity and driver's license validity<\/span>\n

                            <\/p>\n<\/li>\n

                          • Manage payments and deposits<\/span>\n

                            <\/p>\n<\/li>\n

                          • Control vehicle status<\/span>\n

                            <\/p>\n<\/li>\n

                          • Manage incidents, breakdowns, damages, or insurance<\/span>\n

                            <\/p>\n<\/li>\n

                          • Comply with applicable legal regulations<\/span>\n

                            <\/p>\n<\/li>\n<\/ul>\n

                            4.2. Owner and Funder Relationship Management<\/b><\/h3>\n
                              \n
                            • Formalize contracts<\/span>\n

                              <\/p>\n<\/li>\n

                            • Usage, maintenance, and repair control<\/span>\n

                              <\/p>\n<\/li>\n

                            • Operational and administrative communication<\/span>\n

                              <\/p>\n<\/li>\n<\/ul>\n

                              4.3. Service Delivery and Customer Support<\/b><\/h3>\n
                                \n
                              • Reservations communications<\/span>\n

                                <\/p>\n<\/li>\n

                              • Information before, during, and after the rental<\/span>\n

                                <\/p>\n<\/li>\n

                              • Claims Management and Support<\/span>\n

                                <\/p>\n<\/li>\n<\/ul>\n

                                4.4 Legal Obligations<\/b><\/h3>\n
                                  \n
                                • Billing<\/span>\n

                                  <\/p>\n<\/li>\n

                                • Taxation<\/span>\n

                                  <\/p>\n<\/li>\n

                                • Mandatory assignments to public authorities<\/span>\n

                                  <\/p>\n<\/li>\n

                                • Management of fines and police requisitions<\/span>\n

                                  <\/p>\n<\/li>\n

                                • Fraud or Vehicle Misuse Prevention<\/span>\n

                                  <\/p>\n<\/li>\n<\/ul>\n

                                  4.5. Commercial activities and marketing (only if the user authorizes)<\/b><\/h3>\n
                                    \n
                                  • Newsletter sending<\/span>\n

                                    <\/p>\n<\/li>\n

                                  • Promotions and loyalty programs<\/span>\n

                                    <\/p>\n<\/li>\n

                                  • Information on similar products or services<\/span>\n

                                    <\/p>\n<\/li>\n<\/ul>\n

                                    5. Lawfulness of processing<\/b><\/h1>\n

                                    Mistervan processes personal data in accordance with:<\/span><\/p>\n

                                      \n
                                    1. Contract execution<\/b> <\/b>\n

                                      <\/p>\n

                                        \n
                                      • Bookings and rentals<\/span>\n

                                        <\/p>\n<\/li>\n

                                      • Contracts with owners or financiers<\/span>\n

                                        <\/p>\n<\/li>\n

                                      • Contracts with agents<\/span>\n

                                        <\/p>\n<\/li>\n<\/ul>\n<\/li>\n

                                      • Legal obligation<\/b> <\/b>\n

                                        <\/p>\n

                                          \n
                                        • Billing and Taxation<\/span>\n

                                          <\/p>\n<\/li>\n

                                        • Fine management<\/span>\n

                                          <\/p>\n<\/li>\n

                                        • Document Conservation<\/span>\n

                                          <\/p>\n<\/li>\n<\/ul>\n<\/li>\n

                                        • Legitimate interest<\/b> <\/b>\n

                                          <\/p>\n

                                            \n
                                          • Fraud Prevention<\/span>\n

                                            <\/p>\n<\/li>\n

                                          • Vehicle and user safety<\/span>\n

                                            <\/p>\n<\/li>\n

                                          • Damage control and misuse<\/span>\n

                                            <\/p>\n<\/li>\n<\/ul>\n<\/li>\n

                                          • User consent<\/b> <\/b>\n

                                            <\/p>\n

                                              \n
                                            • Marketing<\/span>\n

                                              <\/p>\n<\/li>\n

                                            • Non-essential cookies<\/span>\n

                                              <\/p>\n<\/li>\n

                                            • Contact Forms<\/span>\n

                                              <\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

                                              6. Data Recipients<\/b><\/h1>\n

                                              The data can be communicated to:<\/span><\/p>\n

                                                \n
                                              • Rental platforms<\/b> (Yescapa, Camplify, etc.)<\/span>\n

                                                <\/p>\n<\/li>\n

                                              • MyBooking Management Platform<\/b>

                                                <\/p>\n<\/li>\n

                                              • Insurers and adjusters<\/b> <\/b>\n

                                                <\/p>\n<\/li>\n

                                              • Auto repair shops and repair services<\/b> <\/b>\n

                                                <\/p>\n<\/li>\n

                                              • Cleaning and maintenance services<\/b> <\/b>\n

                                                <\/p>\n<\/li>\n

                                              • Technology providers<\/b> (hosting, CRM, messaging, payment systems)<\/span>\n

                                                <\/p>\n<\/li>\n

                                              • State security forces and bodies<\/b> <\/b>\n

                                                <\/p>\n<\/li>\n

                                              • Competent public administrations<\/b> (fines, taxation)<\/span>\n

                                                <\/p>\n<\/li>\n<\/ul>\n

                                                All suppliers are subject to a confidentiality and data processing agreement according to GDPR.<\/span><\/p>\n

                                                7. International Transfers<\/b><\/h1>\n

                                                International transfers will only be made when:<\/span><\/p>\n

                                                  \n
                                                • The provider complies with the GDPR by <\/span>Standard Contractual Clauses<\/b>, oh<\/span>\n

                                                  <\/p>\n<\/li>\n

                                                • There is one <\/span>adequacy decision<\/b> of the European Commission.<\/span>\n

                                                  <\/p>\n<\/li>\n<\/ul>\n

                                                  8. Data Conservation<\/b><\/h1>\n

                                                  The data will be retained:<\/span><\/p>\n

                                                    \n
                                                  • During the contractual relationship<\/b>.<\/span>\n

                                                    <\/p>\n<\/li>\n

                                                  • 6 years<\/b> for tax\/accounting documentation.<\/span>\n

                                                    <\/p>\n<\/li>\n

                                                  • Up to 10 years<\/b> In case of legal liabilities (damages, insurance).<\/span>\n

                                                    <\/p>\n<\/li>\n

                                                  • 1 year<\/b> for images or damage checks.<\/span>\n

                                                    <\/p>\n<\/li>\n

                                                  • Until the user withdraws consent for commercial communications.<\/span>\n

                                                    <\/p>\n<\/li>\n<\/ul>\n

                                                    9. User Rights<\/b><\/h1>\n

                                                    Anyone interested may exercise:<\/span><\/p>\n

                                                      \n
                                                    • Access<\/b> <\/b>\n

                                                      <\/p>\n<\/li>\n

                                                    • Correction<\/b> <\/b>\n

                                                      <\/p>\n<\/li>\n

                                                    • Erasure (right to be forgotten)<\/b> <\/b>\n

                                                      <\/p>\n<\/li>\n

                                                    • Treatment limitation<\/b> <\/b>\n

                                                      <\/p>\n<\/li>\n

                                                    • Opposition<\/b> <\/b>\n

                                                      <\/p>\n<\/li>\n

                                                    • Portability<\/b> <\/b>\n

                                                      <\/p>\n<\/li>\n

                                                    • Automated Decision<\/b> <\/b>\n

                                                      <\/p>\n<\/li>\n<\/ul>\n

                                                      Email requests to: <\/span>contacto@mistervan.es<\/b>
                                                      <\/b> Attach a copy of your identification document.<\/span><\/p>\n

                                                      If unsatisfied, the user can make a claim to <\/span>AEPD<\/b>.<\/span><\/p>\n

                                                      10. Data Security<\/b><\/h1>\n

                                                      Mistervan implements technical and organizational security measures:<\/span><\/p>\n

                                                        \n
                                                      • SSL Encryption<\/span>\n

                                                        <\/p>\n<\/li>\n

                                                      • Internal Access Control<\/span>\n

                                                        <\/p>\n<\/li>\n

                                                      • Secure payment processing<\/span>\n

                                                        <\/p>\n<\/li>\n

                                                      • Secure server storage<\/span>\n

                                                        <\/p>\n<\/li>\n

                                                      • Backups<\/span>\n

                                                        <\/p>\n<\/li>\n

                                                      • Periodic audits<\/span>\n

                                                        <\/p>\n<\/li>\n<\/ul>\n

                                                        11. Policy Regarding Minors<\/b><\/h1>\n

                                                        Mistervan's services are not intended for individuals under 18 years of age.<\/span>
                                                        <\/span> The data of minors will not be processed unless they participate as passengers and not as drivers, and always under the supervision and responsibility of the legal guardian.<\/span><\/p>\n

                                                        12. Updates to this Policy<\/b><\/h1>\n

                                                        Mistervan may modify this Privacy Policy to adapt it to changes in the law or services.<\/span>
                                                        <\/span> The current version will always be available on the web.<\/span><\/p>\n

                                                        Contact<\/strong> contacto@mistervan.es<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                                        I. POL\u00cdTICA DE PRIVACIDAD Y PROTECCI\u00d3N DE DATOS \u00daltima actualizaci\u00f3n: Enero 2025 Responsable del tratamiento: MISTERVAN CAMPER S.L. NIF: B70850912 Domicilio: Passatge Casablanca S\/N, 08035 Barcelona Correo: contacto@mistervan.es Sitio Web: www.mistervan.es INTRODUCCI\u00d3N Esta Pol\u00edtica de Privacidad explica c\u00f3mo Mistervan Camper S.L. trata los datos personales de los usuarios, clientes, financiadores y propietarios externos, cumpliendo el […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-612","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPol\u00edtica de privacidad - Mistervan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mistervan.es\/en\/wp-json\/wp\/v2\/pages\/612\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de privacidad - Mistervan\" \/>\n<meta property=\"og:description\" content=\"I. POL\u00cdTICA DE PRIVACIDAD Y PROTECCI\u00d3N DE DATOS \u00daltima actualizaci\u00f3n: Enero 2025 Responsable del tratamiento: MISTERVAN CAMPER S.L. NIF: B70850912 Domicilio: Passatge Casablanca S\/N, 08035 Barcelona Correo: contacto@mistervan.es Sitio Web: www.mistervan.es INTRODUCCI\u00d3N Esta Pol\u00edtica de Privacidad explica c\u00f3mo Mistervan Camper S.L. trata los datos personales de los usuarios, clientes, financiadores y propietarios externos, cumpliendo el […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mistervan.es\/en\/politica-de-privacidad-del-sitio-web\/\" \/>\n<meta property=\"og:site_name\" content=\"Mistervan\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-18T16:54:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mistervan.es\/politica-de-privacidad-del-sitio-web\/\",\"url\":\"https:\/\/mistervan.es\/politica-de-privacidad-del-sitio-web\/\",\"name\":\"Pol\u00edtica de privacidad - Mistervan\",\"isPartOf\":{\"@id\":\"https:\/\/mistervan.es\/#website\"},\"datePublished\":\"2025-04-01T11:07:41+00:00\",\"dateModified\":\"2026-05-18T16:54:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/mistervan.es\/politica-de-privacidad-del-sitio-web\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mistervan.es\/politica-de-privacidad-del-sitio-web\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mistervan.es\/politica-de-privacidad-del-sitio-web\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/mistervan.es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de privacidad\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/mistervan.es\/#website\",\"url\":\"https:\/\/mistervan.es\/\",\"name\":\"Mistervan\",\"description\":\"Disfruta de nuestras campervans\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/mistervan.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de privacidad - Mistervan","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mistervan.es\/en\/wp-json\/wp\/v2\/pages\/612","og_locale":"en_US","og_type":"article","og_title":"Pol\u00edtica de privacidad - Mistervan","og_description":"I. 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