{"id":1653,"date":"2025-11-28T12:15:18","date_gmt":"2025-11-28T12:15:18","guid":{"rendered":"https:\/\/mistervan.es\/?page_id=1653"},"modified":"2026-05-18T16:50:57","modified_gmt":"2026-05-18T16:50:57","slug":"politica-de-compra-y-devolucion","status":"publish","type":"page","link":"https:\/\/mistervan.es\/ca\/politica-de-compra-y-devolucion\/","title":{"rendered":"Pol\u00edtica de Compra i Devoluci\u00f3"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1653\" class=\"elementor elementor-1653\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f698485 e-flex e-con-boxed e-con e-parent\" data-id=\"f698485\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d177366 elementor-widget elementor-widget-text-editor\" data-id=\"6d177366\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h1 class=\"wp-block-heading\"><b>Pol\u00edtica de Compra i Devoluci\u00f3<\/b><\/h1>\n<h2><b>Objecte d'aquesta pol\u00edtica<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">La present Pol\u00edtica de Compra i Devoluci\u00f3 regula les condicions aplicables a totes les reserves, compres de serveis i pagaments realitzats a trav\u00e9s del web <\/span><b>www.mistervan.es<\/b><span style=\"font-weight: 400;\"> y&nbsp;<\/span><b>www.mistervan.es\/alquiler-camper\/<\/b>, gestionades per <b>Mistervan Camper S.L.<\/b><span style=\"font-weight: 400;\">, d'ara endavant \u201cMistervan\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Incloure:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reserves de lloguer de vehicles camper i autocaravanes.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Serveis addicionals vinculats a la reserva.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Productes digitals o materials associats a l'experi\u00e8ncia de l'usuari.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<h3><b>2. Proc\u00e9s de compra i confirmaci\u00f3 de reserva<\/b><\/h3>\n<h3><b>2.1. Disponibilitat i preus<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tots els preus s'exposen en euros (\u20ac), IVA incl\u00f2s.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les disponibilitats s'actualitzen en temps real a trav\u00e9s de la plataforma de gesti\u00f3 (MyBooking).<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">El preu final pot variar segons la temporada, la durada, els extres seleccionats o les promocions.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<h3><b>2.2. Formalitzaci\u00f3 de la reserva<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Una reserva queda formalitzada quan:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L'usuari completa el proc\u00e9s de pagament online o accepta un pressupost enviat per Mistervan.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mistervan envia un <\/span><b>correu electr\u00f2nic de confirmaci\u00f3<\/b><span style=\"font-weight: 400;\">, que actua com a comprovant de compra.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ol>\n<h3><b>2.3. Modificacions de l'usuari<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Les modificacions (dates, extres, conductor addicional, etc.) depenen de la disponibilitat i poden implicar un cost addicional.<\/span><\/p>\n<h3><b>3. Pagaments i fian\u00e7a<\/b><\/h3>\n<h3><b>3.1. Pagaments<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Mistervan accepta pagaments amb targeta, transfer\u00e8ncia banc\u00e0ria o els m\u00e8todes oferts per la plataforma de reserves.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"> Per confirmar qualsevol reserva es requereix:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pagament parcial o total (segons condicions del vehicle o promoci\u00f3 aplicable).<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<h3><b>3.2. Fian\u00e7a<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sempre es ret\u00e9 una <\/span><b>Fian\u00e7a<\/b><span style=\"font-weight: 400;\"> abans de l'inici del lloguer.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aquest dip\u00f2sit s'utilitza per cobrir danys, neteja extraordin\u00e0ria, multes o \u00fas indegut segons el <\/span><b>Pol\u00edtica de danys<\/b><span style=\"font-weight: 400;\"> de Mistervan.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La devoluci\u00f3 es realitza entre 3 i 10 dies despr\u00e9s del lliurament, un cop finalitzada la revisi\u00f3 del vehicle.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<\/ul>\n<h3><b>4. Pol\u00edtica de cancel\u00b7laci\u00f3 i devoluci\u00f3 d'importos (actualitzada segons contracte)<\/b><\/h3>\n<h3><b>4.1. Cancel\u00b7lacions sol\u00b7licitades pel client<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Les cancel\u00b7lacions es regiran estrictament pels mateixos criteris que el Contracte de Lloguer de Mistervan:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><b>Moment de la cancel\u00b7laci\u00f3<\/b><\/p>\n<\/td>\n<td>\n<p><b>Reemborsament<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>M\u00e9s de 15 dies abans de l'inici del lloguer<\/b><\/p>\n<\/td>\n<td>\n<p><b>100% de l&#x27;import pagat<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Entre 15 i 7 dies abans de l'inici del lloguer<\/b><\/p>\n<\/td>\n<td>\n<p><b>50% de l&#x27;import pagat<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Menys de 7 dies abans de l'inici del lloguer<\/b><\/p>\n<\/td>\n<td>\n<p><b>0% \u2014 No reemborsable<\/b><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Notes operatives:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Si la reserva s'ha realitzat mitjan\u00e7ant una plataforma externa (Yescapa, Camplify, etc.), tamb\u00e9 s'aplicaran les seves pr\u00f2pies condicions pel que fa a les despeses de gesti\u00f3 o comissions.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Modificar les dates dins d'aquests terminis es considera cancel\u00b7laci\u00f3 a efectes de reemborsament, tret que Mistervan pugui oferir una alternativa sense cost (segons disponibilitat).<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<\/ul>\n<h3><b>4.2. Cancel\u00b7laci\u00f3 gratu\u00efta per causes de for\u00e7a major<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">L'usuari podr\u00e0 cancel\u00b7lar sense cost quan hi hagi causes justificades i inevitables segons legislaci\u00f3 aplicable (malaltia greu, restriccions oficials, etc.), sempre amb documentaci\u00f3 acreditativa.<\/span><\/p>\n<h3><b>4.3. Cancel\u00b7lacions per part de Mistervan<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Es podr\u00e0 cancel\u00b7lar una reserva per:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avaria greu del vehicle.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incid\u00e8ncies de for\u00e7a major que impedeixin oferir el servei.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Riscos objectius de seguretat (meteorologia extrema, etc.).<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">En aquests casos, Mistervan oferir\u00e0 al client:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Canvio a un altre vehicle disponible sense cap cost addicional; o<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reemborsament dels imports pagats segons el 100%.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">No s'assumeixen compensacions addicionals llevat d'obligaci\u00f3 legal.<\/span><\/p>\n<h3><b>5. Dret de desistiment (14 dies)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">D'acord amb la normativa europea, el dret de desistiment <\/span><b>no aplica<\/b><span style=\"font-weight: 400;\"> a:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Serveis de lloguer de vehicles amb data d'\u00fas espec\u00edfica.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Serveis ja executats o en execuci\u00f3.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Per tant, les reserves confirmades <\/span><b>no es poden desistir lliurement<\/b><span style=\"font-weight: 400;\">; s'apliquen les regles de cancel\u00b7laci\u00f3 del punt 4.<\/span><\/p>\n<h3><b>6. Entrega i devoluci\u00f3 del vehicle<\/b><\/h3>\n<h3><b>6.1. Lliurament<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">El client s'ha de presentar amb:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DNI\/NIE\/Passaport.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perm\u00eds de conduir original.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Targeta de pagament per fian\u00e7a.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<h3><b>6.2. Devoluci\u00f3<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S'ha de realitzar en la data, hora i lloc acordats.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Entregar el vehicle en el mateix estat en qu\u00e8 va ser rebut, amb el mateix nivell de combustible, net i sense danys.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<h3><b>6.3. Retards<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Els retards superiors a 1 hora poden comportar c\u00e0rrecs addicionals segons tarifes vigents.<\/span><\/p>\n<h3><b>7. Pol\u00edtica de danys, neteja i \u00fas indegut<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">La reserva implica l'acceptaci\u00f3 de la <\/span><b>Pol\u00edtica de danys<\/b><span style=\"font-weight: 400;\">, els principis fonamentals del qual s\u00f3n:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qualsevol dany detectat es carregar\u00e0 al client a trav\u00e9s de la fian\u00e7a.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Si el dany supera la fian\u00e7a, s'inicia el procediment de l'asseguran\u00e7a de la plataforma utilitzada.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La neteja extraordin\u00e0ria (insectes, sorra, fang excessiu, olors, WC sense buidar, etc.) t\u00e9 c\u00e0rrecs addicionals.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L'\u00fas indegut del vehicle (fora de carretera perill\u00f3s, conducci\u00f3 negligent, esdeveniments prohibits, etc.) anul\u00b7la la cobertura de l'asseguran\u00e7a i genera responsabilitat directa de l'usuari.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<h3><b>8. Garanties de servei i responsabilitats<\/b><\/h3>\n<h3><b>8.1. Garantia de servei<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Mistervan garanteix que els vehicles:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reben manteniment peri\u00f2dic.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u00f3n lliurats, revisats i en condicions segures.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compleixen amb els serveis anunciats.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<h3><b>8.2. Responsabilitat de l'usuari<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">El client \u00e9s responsable de:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L'\u00fas correcte del vehicle.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La cust\u00f2dia i devoluci\u00f3 de claus, documentaci\u00f3 i accessoris.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complir les normes de circulaci\u00f3 i d'aparcament.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Informar de qualsevol incid\u00e8ncia immediatament.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<h3><b>9. Reemborsaments: procediment i terminis<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Els reemborsaments es fan pel mateix m\u00e8tode de pagament.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">El termini est\u00e0ndard \u00e9s de 5 a 14 dies laborables.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mistervan pot retenir part de l'import si hi ha danys, multes pendents o costos de neteja extraordin\u00e0ria.<\/span><span style=\"font-weight: 400;\">\n<p><\/p><\/span><\/li>\n<\/ul>\n<h3><b>10. Contacte per a la gesti\u00f3 de cancel\u00b7lacions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Per sol\u00b7licitar reemborsaments, canvis o cancel\u00b7lacions:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" draggable=\"false\" role=\"img\" alt=\"\ud83d\udce7\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e7.svg\"> <\/span><b>Correu electr\u00f2nic:<\/b><span style=\"font-weight: 400;\"> contacto@mistervan.es<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"> <img decoding=\"async\" draggable=\"false\" role=\"img\" alt=\"\u260e\ufe0f\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/260e.svg\"> <\/span><b>Tel\u00e8fon:<\/b><span style=\"font-weight: 400;\"> +34 682858836<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"> <img decoding=\"async\" draggable=\"false\" role=\"img\" alt=\"\ud83d\udccd\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4cd.svg\"> <\/span><b>Empresa:<\/b><span style=\"font-weight: 400;\"> Mistervan Camper S.L., Barcelona (Espanya)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Horari d'atenci\u00f3: dilluns a divendres, 9:00\u201318:00.<\/span><\/p>\n<h3><b>11. Acceptaci\u00f3 d'aquesta pol\u00edtica<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Realitzar un pagament o finalitzar una reserva implica l'acceptaci\u00f3 \u00edntegra d'aquesta Pol\u00edtica de Compra i Devoluci\u00f3, aix\u00ed com del Contracte de Lloguer i de l'Av\u00eds Legal del web.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Compra y Devoluci\u00f3n Objeto de esta pol\u00edtica La presente Pol\u00edtica de Compra y Devoluci\u00f3n regula las condiciones aplicables a todas las reservas, compras de servicios y pagos realizados a trav\u00e9s de la web www.mistervan.es y&nbsp;www.mistervan.es\/alquiler-camper\/, gestionadas por Mistervan Camper S.L., en adelante \u201cMistervan\u201d. Incluye: Reservas de alquiler de veh\u00edculos camper y autocaravanas. Servicios [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1653","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Compra y Devoluci\u00f3n - Mistervan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mistervan.es\/ca\/wp-json\/wp\/v2\/pages\/1653\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Compra y Devoluci\u00f3n - Mistervan\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Compra y Devoluci\u00f3n Objeto de esta pol\u00edtica La presente Pol\u00edtica de Compra y Devoluci\u00f3n regula las condiciones aplicables a todas las reservas, compras de servicios y pagos realizados a trav\u00e9s de la web www.mistervan.es y&nbsp;www.mistervan.es\/alquiler-camper\/, gestionadas por Mistervan Camper S.L., en adelante \u201cMistervan\u201d. Incluye: Reservas de alquiler de veh\u00edculos camper y autocaravanas. 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